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Shipping & Returns

Shipping Policy
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We do NOT offer reimbursement of shipping costs on 5 gallon quantities and higher. If you are not 100% sure if you like the product we recommend trying out a gallon first. (we pay for return shipping on Gallon quantities and lower)

We DO NOT ship to P.O. Boxes since we ship through Fedex and they cannot deliver to P.O. Boxes.

Shipping liquids is expensive! The good news is, our shipping is only $5.99 no matter how large/heavy your order is! We do have other shipping options available that are calculated rates because we understand some people need our amazing products faster!

Some products will say on their respective product page if they require an additional charge for oversized item shipping. (Poles, hoses, etc.)

Wheel stand shipping is separate. We will work with you directly. 



Order Processing & Time To Ship
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We pride ourselves on our fast turn around time to ship out orders. November - December we generally ship orders the same day (Monday-Friday) that they are received. Orders placed over the weekend will be shipped out Monday/Tuesday depending on order volume.

During peak order season (Spring/Summer), your order may take 1-3 days to process before shipping. We use Fedex or USPS to ship all orders. (We choose whichever option is going to get your order to your door the fastest)

Once shipped, delivery time will vary depending on how long it takes the selected carrier to ship from Michigan to wherever you're at but generally speaking they should arrive within 1 - 6 business days. Customers in Hawaii and Alaska will use USPS and shipping times can be anywhere from 3 - 10 business days depending on location. Please consult your tracking information provided via email/SMS for your estimated delivery date.


Return & Refund Policy
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Returns
Our policy lasts 30 days. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be less than 50% used. It must also be in the original packaging. (excluding the plastic heat sealed bag that is around the chemicals)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund within 10 business days, first check your bank to review any pending refunds that may not be visible to you.

There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@washproduct.com.

Sale items (if applicable)
Reach out to us if you purchased a sale item and we will determine the eligibility. If it is a sale that resulted from using a coupon code these will still be eligible for refunds.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@washproduct.com and send your item to our main location. (see shipping section below for address)

Shipping
To return your product, you should mail your product to: 4900 Felch Ave Zeeland Michigan US 49464

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please consult the tracking information provided and reach out to Fedex/USPS directly for further updates.

If you are shipping an item over $99, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

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