Shipping policy

Shipping Policy

Shipping Policy Last updated: September 16, 2026

1. Order Processing & Time to Ship

We pride ourselves on our fast turnaround time. Orders placed on business days are generally shipped the same day or the next business day, subject to our carrier's daily pickup cutoff. Orders placed on Friday after that day's carrier pickup, and orders placed on Saturday or Sunday, will ship the following Monday or Tuesday, depending on order volume.
During peak order periods (spring, summer, and the Black Friday through Christmas holiday season), processing may take one to three business days before your order ships.
We ship all standard parcel orders via FedEx or USPS, selecting whichever carrier we determine will get your order to you fastest. Estimated delivery time from Michigan is generally 1–6 business days once shipped, depending on the carrier and your location. Please refer to the tracking information provided via email or SMS for your estimated delivery date.
Transit times provided by carriers are estimates only and are not guaranteed. We are not responsible for delivery delays caused by the carrier, weather, natural disasters, or other events outside our reasonable control.
We currently ship only to addresses within the United States, including Alaska and Hawaii. We do not ship to U.S. territories or international addresses at this time.

2. Order Changes, Cancellations, Accidental Orders, and Orders in Transit

We begin processing orders promptly after they are placed. If you need to cancel or modify an order, contact help@washproduct.com as soon as possible. We will make reasonable efforts to accommodate requests received before the order has entered fulfillment or shipped; however, cancellation or modification is not guaranteed once processing has begun.
Once an order has been shipped or accepted by the carrier, it cannot be cancelled. This includes orders that are in transit, have a shipping label created, are awaiting carrier pickup, or have been tendered to a carrier.
Accidental orders, duplicate orders, incorrect-item orders, incorrect size or quantity selections, address errors submitted by the customer, changed preferences, and orders that are no longer needed are considered discretionary or change-of-mind returns. These requests are not eligible for free return shipping, prepaid return labels, reimbursement of original shipping or freight charges, or automatic refunds.
If an eligible item is already in transit or has been delivered, the customer must contact us to request a Return Authorization and follow the approved return instructions. Approved discretionary returns must meet all eligibility requirements in this policy, including the applicable product, packaging, condition, hazardous-materials, and return-window restrictions. The customer is responsible for all return shipping, carrier, hazmat, freight, inspection, restocking, and disposal costs associated with a discretionary return.
Do not refuse delivery, return a package to sender, or ship a product back without written authorization from Image Wash Products. Packages that are refused, undeliverable, returned to sender, or sent back without an RMA may be subject to outbound shipping charges, return freight charges, carrier fees, restocking fees, disposal fees, and other reasonable handling costs. Any approved refund will be reduced by these amounts.
This section does not apply if Image Wash Products shipped the incorrect item, the item arrived damaged, the item is defective, or another issue was caused by our error. Those matters will be handled under Sections 7 and 8 of this policy.

3. Shipping Rates

We offer FREE standard shipping on orders over $99 (calculated on the merchandise total before tax), excluding Alaska and Hawaii. Orders under $99 ship for a flat rate of $9.99.
The rates above apply to standard parcel shipments only. They do not apply to freight-shipped drums or totes — see "Freight Shipments (Drums & Totes)" below.
Alaska & Hawaii
Standard, non-oversized orders shipped to Alaska or Hawaii ship for a flat rate of $29.99.
Our Foaminator Soap Systems and Bug/Degreaser Systems ship in oversized packaging. For Alaska and Hawaii deliveries only, a $100 oversized shipping fee applies to orders containing these items, in addition to any other applicable shipping charges.

4. Freight Shipments (Drums & Totes)

Products sold in 55- to 275-gallon drums or totes ship via LTL (less-than-truckload) freight carrier rather than standard parcel service. Freight shipping costs are calculated based on the delivery destination, product weight, and any applicable delivery requirements (such as liftgate service or residential delivery) and will be provided to you at checkout or by invoice prior to shipment.
Freight deliveries require someone to be present to receive and inspect the shipment at the time of delivery. Any visible damage or shortage must be noted directly on the delivery receipt or Bill of Lading before the driver leaves, and reported to us within 48 hours, in accordance with our Return & Refund Policy. Damage discovered and reported after the driver has left may not be recoverable through a carrier claim.

5. Hazardous Materials

Certain products we sell are classified as hazardous materials under U.S. Department of Transportation regulations. These items are packaged, labeled, and shipped in compliance with applicable DOT requirements, which may result in additional handling fees, shipping surcharges, or delivery restrictions as determined by the carrier. Shipments of hazardous or restricted products may require an adult signature (18 years or older) upon delivery.
We do not ship to P.O. Boxes, as our parcel carriers cannot deliver hazardous materials or standard packages to P.O. Box addresses. Please provide a physical street address for delivery.

6. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, mis-deliveries, or returned shipments resulting from an incorrect or incomplete address provided by you. If a package is returned to us or must be reshipped due to an incorrect address, you will be responsible for any additional shipping costs to resend the order. We recommend double-checking your address details before completing your purchase.

7. Risk of Loss

Title and risk of loss for all products pass to you upon our delivery of the shipment to the carrier. As a courtesy, we will assist you in filing a claim with the carrier for shipments that are lost or damaged in transit, but the carrier's determination governs the outcome of that claim.

8. Lost, Delayed, or Damaged Shipments

If your parcel shipment appears lost, significantly delayed, or arrives damaged, please contact us at help@washproduct.com within 7 days of the expected delivery date (or, for freight shipments, within 48 hours as described above) so we can assist you with a carrier claim. Claims reported outside these windows may not be recoverable.

9. Shipping Cost Refunds

Shipping costs are non-refundable except as follows:

For products smaller than 1 gallon that are eligible for return under our Return & Refund Policy, we cover the cost of return shipping.
For products between 1 and 5 gallons that are otherwise eligible for return under our Return & Refund Policy, you are responsible for return shipping costs, and your original outbound shipping charge is non-refundable.
For products of 5-gallon capacity or larger, no shipping costs — original or return — are refundable, consistent with our Return & Refund Policy, which does not permit returns of these items.

If you are unsure whether you will like a product, we recommend trying a smaller size before purchasing in bulk.

10. Accessories

Used accessories are not eligible for return or refund of shipping costs unless proven defective. Photo or video evidence is required to determine eligibility, consistent with our Return & Refund Policy.

11. Limitation of Liability

To the fullest extent permitted by law, our liability for any shipping delay, loss, or damage is limited to the cost of the affected product and its original shipping charge. We are not liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption, arising from shipping delays, carrier errors, or delivery issues.

12. Governing Law

This Shipping Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any disputes arising from this policy will be resolved in the state or federal courts located in Ottawa County, Michigan, except where applicable consumer protection law requires otherwise.