Refund & Return Policy

This policy applies to purchases made on washproduct.com. It is posted and available to you prior to completing your purchase, as required by applicable state law. Some states provide return rights that differ from the terms below; where a conflict exists, applicable law controls.

1. General Return Window

Returns are accepted within 30 days of the delivery date for eligible items only (see exclusions below). Items returned after 30 days are not eligible for refund, credit, or exchange.

All returns require a Return Authorization. Do not ship any product back to us without first contacting help@washproduct.com and receiving shipping instructions. Unauthorized returns may be refused at the dock.

2. Non-Returnable Items

The following are final sale and not eligible for return, refund, or exchange under any circumstances:

• Any container 5 gallons or larger, including all 15, 30, 55, 110, 275-gallon drums and totes shipped via LTL freight.
• Any chemical product that has been more than 1/4 used, or is not in its original, resealable packaging.
• Custom-blended, made-to-order, or private-label formulations.
• Sale, clearance, or discounted items (this is also disclosed on the applicable product page at checkout).
• Any product that has come into contact with contaminants, other chemicals, or has had its original label removed or altered.

If you are unsure whether a product is right for your application, we recommend purchasing our smallest available size first before committing to a larger container.

3. Eligible Returns — Chemicals (under 5 gallons)

To be eligible, the item must be:

• Less than 1/4 used,
• In its original packaging with the label intact and legible,
  
• Shipped in a manner compliant with applicable DOT hazardous-materials regulations, where applicable. (Certain chemical products are regulated hazardous materials and cannot be returned via standard postal service — we will advise on the correct method when your return is approved.)

Approved chemical returns will be inspected and are not restocked; a restocking/disposal fee may be deducted from your refund to cover proper handling and disposal costs.

4. Eligible Returns — Accessories

Unused accessories in original packaging may be returned within 30 days. Used accessories are only eligible for return if proven defective, supported by photo or video evidence submitted with your return request.

5. Hazardous Materials & Freight-Shipped Items

Products classified as hazardous materials under DOT regulations, and any product originally shipped via LTL freight, are subject to additional restrictions:

• These items may not be returned via USPS, UPS, FedEx, or other standard parcel carriers.
• Drums and totes (55–275 gallons) are not eligible for return under this policy due to freight, hazmat recertification, and safe-handling constraints, regardless of use.
• If a freight-shipped item arrives damaged, see Section 6 below — this is handled as a freight claim, not a standard return.

6. Freight Damage Claims (LTL Deliveries)

Inspect your shipment before signing the delivery receipt / Bill of Lading (BOL). If you notice damage or a shortage:

1. Note the damage/shortage in writing directly on the BOL before the driver leaves.
2. Take photos of the damage and packaging.
3. Contact us at help@washproduct.com within 48 hours of delivery with photos and a copy of the signed, annotated BOL.

Carriers generally deny damage claims if the exception is not noted at the time of delivery — undocumented damage discovered after the driver leaves may not be recoverable. We will assist in filing the freight claim but cannot guarantee its outcome, as this is determined by the carrier.

7. Defective Product Claims

If you believe a product is defective (as opposed to freight-damaged or a change of mind), contact help@washproduct.com with:

• Order number,
• Photos/video of the issue,
• Batch/lot number if available.

We will evaluate the claim, which may include reference to the product's Safety Data Sheet (SDS), available at [link], and respond with next steps. Defective product claims are evaluated independently of the general return window.

8. Refunds

Once a return is received and inspected, we will notify you by email of approval or denial. Approved refunds are issued to your original payment method (credit card, ACH, or other original method used) within 5–10 business days of approval. Shipping and freight costs are non-refundable, and a restocking/disposal fee may apply as described in Section 3.

If you haven't received your refund within that window, please first check with your bank or payment provider, as processing times can vary, then contact help@washproduct.com.

9. Exchanges

We only replace items that are defective or damaged, per Sections 6–7 above. To request an exchange, email help@washproduct.com. Replacement items ship only after the original item is received and inspected.

For returns of items valued over $75, we recommend a trackable shipping method or shipping insurance; we are not responsible for items lost in return transit.

10. Return Address

Once your RMA is issued, you will receive specific shipping instructions and, where applicable, an approved carrier for hazmat-compliant shipment. Do not ship items without an RMA.

Image Wash Products 5144 Chicago Dr. STE 1 Hudsonville, MI 49426

11. Governing Law

This policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles, and any disputes arising from it shall be resolved in the state or federal courts located in Ottawa County, Michigan, except where applicable state consumer-protection law requires otherwise.