Purchase Options Cancellation Policy

Last updated: September 9, 2026

Some items in our store may be offered to you as a subscription or a pre-order. This policy explains how these purchase options work and how you can change or cancel them.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select at checkout. The recurring nature of the charge, the amount, and the frequency are disclosed to you before you complete your purchase.

Your payment details will be stored securely with Shopify, and you will be automatically charged for each recurring delivery according to your selected frequency, unless you choose to pay in advance for multiple deliveries at once. Some subscriptions may auto-renew at the end of their initial duration; if you do not wish to renew, you can cancel before the renewal date as described below.

Managing Your Subscription. You can view, change, pause, skip an upcoming delivery, update your payment method, or cancel your subscription at any time through your online account or the subscription management link included in your order confirmation and subscription emails. No phone call or written letter is required to cancel — cancellation is available through the same self-service method used to manage your subscription.

Cancellation Timing. To avoid being charged for an upcoming delivery, you must cancel or pause your subscription before that delivery's scheduled billing date. Once an order has entered processing for shipment, it can no longer be cancelled, but it remains eligible for return under our Return & Refund Policy if applicable. We may send a courtesy reminder email before an upcoming charge, but it remains your responsibility to manage your subscription before each billing date if you do not want to be charged.

Price Changes. If we change the price of your subscription, we will notify you by email in advance of the change taking effect. You may cancel your subscription any time before the new price takes effect if you do not agree to it.

Failed Payments. If a scheduled payment fails, we may retry the charge, and your subscription may be paused or cancelled if payment cannot be successfully collected after repeated attempts. You can update your payment method at any time through your subscription management link to avoid interruption.

Shipping. Subscription deliveries are shipped in accordance with our Shipping Policy, including any applicable rates, hazardous materials handling, and freight requirements based on the products and quantities in your subscription.

Returns and Refunds. See our Return & Refund Policy for details on which subscription products are eligible for return, and how refunds for delivered subscription orders are handled. Cancelling a subscription stops future charges but does not automatically refund charges already processed; refund requests for past deliveries are handled under our Return & Refund Policy.

Pre-Orders

When you purchase a pre-order, you are buying a product that is out of stock or not yet available in our inventory. Depending on the product, we may collect no payment, a partial deposit, or full payment at checkout. If less than the full amount is collected at checkout, your payment method will be securely stored and charged for the remaining balance when the product is fulfilled.

Cancelling a Pre-Order. You may cancel a pre-order at any time before it has been fulfilled by contacting us at help@washproduct.com. If you cancel before fulfillment, any amount already charged will be refunded to your original payment method.

After Fulfillment. Once a pre-order has been fulfilled and shipped, it can no longer be cancelled, but you may request a full or partial refund in accordance with our Return & Refund Policy.

Delays. If a pre-ordered product's availability is delayed significantly beyond the estimated date provided to you at checkout, you may contact us at help@washproduct.com to cancel your pre-order and receive a full refund of any amount already charged.

How to Get Help

If you have questions about a subscription or pre-order, or need assistance beyond what is available through your account, contact us at help@washproduct.com.

Governing Law

This Purchase Options Cancellation Policy is governed by the laws of the State of Michigan, without regard to conflict-of-law principles. Any disputes arising from this policy will be resolved in the state or federal courts located in Ottawa County, Michigan, except where applicable consumer protection law requires otherwise.

Contact Us

Image Wash Products
5144 Chicago Dr. STE 1
Hudsonville, MI 49426
help@washproduct.com